What is the chargeback fee?
If you initiate a chargeback with your bank or payment provider, the fee we are charged for processing it will be passed on to you. The fee is € 7.50 or its equivalent in the relevant currency. It appears as a separate line item on your next monthly invoice.
Why are you introducing this fee?
Every chargeback causes processing costs for us. Passing the fee on helps us reduce the number of chargebacks and keep our costs down.
How much is the fee?
The fee is exactly the amount our payment service provider (PSP) charges us for handling the chargeback. We add no markup.
When will I be charged?
The fee is charged as soon as you initiate a chargeback. It is added to your next monthly invoice.
Which payment methods does this apply to?
All of them:
SEPA Direct Debit
BACS
Credit cards (Visa, Mastercard, Carte Bancaire, American Express)
Apple Pay
Google Pay
It applies in all markets and for all products.
How can I avoid the fee?
Please contact our Customer Support team before you initiate a chargeback. Most payment issues can be resolved directly and without extra cost.