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Frequently Asked Questions

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  1. MINI Charging
  2. Charging Stations & Sessions
  3. Charging Sessions

Charging Sessions

  • What should I do if I recognize unauthorized charging events in my MINI Charging account?
  • Why might I need to select “Stop Charging” twice to end my charging session?
  • Why am I being charged public prices for charging at home or work with my MINI Charging card?
  • Why didn't I receive a confirmation email immediately after my charging session?
  • Why does the VAT amount in my confirmation email differ from the one on my invoice?
  • Why am I being charged for charging sessions that occurred a long time ago?
  • Can I charge my vehicle abroad?
  • Where can I find my charging sessions in the MINI Charging account?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+353 1 223 8550

Email:

ie@mini-charging.com

You can reach our customer service team during the following hours:

Monday through Friday 7 a.m. to 7 p.m.

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